kernService...and everything runs smoothly
At Kern, customer proximity means comprehensive service: from consulting and installation to training, maintenance and support - all from a single source. Thanks to a global sales and service network, Kern offers fast response times and high availability. The aim is to maximise efficiency and process reliability for your systems.
Technical documentation. The basis for seamless operation.
Each Kern solution is supplied with detailed technical documentation. This describes installation, operation, maintenance and servicing in detail - for maximum transparency and self-help. If a technical malfunction or interruption occurs, Kern support is available by phone, online or directly on site - quickly, easily and effectively.
Service and maintenance contracts. Customised and reliable.
Kern offers flexible maintenance and service programmes, tailored to the needs of your system. Regular checks ensure performance and extend the service life of your systems. Our customer advisors will be happy to help you select the right scope of service.
Kern Support: Trust as the basis for good cooperation. Purchasing our products is a decision in favour of continuous, trusting cooperation. Reliable service is one of the most important building blocks of our company. Kern offers a comprehensive and reliable service programme to ensure optimum system availability and productivity.
Product Training: Your single point of contact for service, training and system expertise
Expertise is a key factor in ensuring your company’s competitiveness. Through our practical training programme, we provide you with the necessary know-how for the safe operation and professional maintenance of your Kern and Müller systems. In this way, you lay the foundations for safe, efficient operation whilst making a significant contribution to the long-term success of your company.
| 01 | Personal consultation on site |
| 02 | Needs analysis, development of an optimal solution |
| 03 | Installing the Kern systems |
| 04 | System integration |
| 05 | Individual on-site training of your employees |
| 06 | Technical documentation, operating instructions |
| 07 | Comprehensive support in the operational phase |
| 08 | Reliable service programme: 24 /7 customer service with corresponding service level agreement |
| 09 | Spare parts service |
| 10 | Annual maintenance/service models |
Do you need consultation on our systems & solutions?
If you have any questions or input regarding our products and services, please take a few moments to complete the form. We will process your enquiry immediately and look forward to exchanging ideas with you.
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