kernService...and everything runs smoothly

At Kern, customer proximity means comprehensive service: from consulting and installation to training, maintenance and support - all from a single source. Thanks to a global sales and service network, Kern offers fast response times and high availability. The aim is to maximise efficiency and process reliability for your systems.

Technical documentation - the basis for seamless operation

Each Kern solution is supplied with detailed technical documentation. This describes installation, operation, maintenance and servicing in detail - for maximum transparency and self-help. If a technical malfunction or interruption occurs, Kern support is available by phone, online or directly on site - quickly, easily and effectively.

Service and maintenance contracts - customised and reliable

Kern offers flexible maintenance and service programmes, tailored to the needs of your system. Regular checks ensure performance and extend the service life of your systems. Our customer advisors will be happy to help you select the right scope of service.

Kern Support: Trust as the basis for good cooperation

Purchasing our products is a decision in favour of continuous, trusting cooperation. Reliable service is one of the most important building blocks of our company. Kern offers a comprehensive and reliable service programme to ensure optimum system availability and productivity.

01Personal consultation on site
02Needs analysis, development of an optimal solution
03Installing the Kern systems
04System integration
05Individual on-site training of your employees
06Technical documentation, operating instructions
07Comprehensive support in the operational phase
08Reliable service programme: 24 /7 customer service with corresponding service level agreement
09Spare parts service
10Annual maintenance/service models

Testimonials

«You can really tell that service is Kern’s top priority. Everything that needed to be made possible was made possible. It all went perfectly.»

 

Florian Rose
Project developer
BC Direct Group, Berlin, Germany

Do you need consultation on our systems & solutions?

If you have any questions or input regarding our products and services, please take a few moments to complete the form. We will process your enquiry immediately and look forward to exchanging ideas with you.

Get in contact