kernService...and everything runs smoothly
At Kern, customer proximity means comprehensive service: from consulting and installation to training, maintenance and support - all from a single source. Thanks to a global sales and service network, Kern offers fast response times and high availability. The aim is to maximise efficiency and process reliability for your systems.
Technical documentation - the basis for seamless operation
Each Kern solution is supplied with detailed technical documentation. This describes installation, operation, maintenance and servicing in detail - for maximum transparency and self-help. If a technical malfunction or interruption occurs, Kern support is available by phone, online or directly on site - quickly, easily and effectively.
Service and maintenance contracts - customised and reliable
Kern offers flexible maintenance and service programmes, tailored to the needs of your system. Regular checks ensure performance and extend the service life of your systems. Our customer advisors will be happy to help you select the right scope of service.
01 | Personal consultation on site |
02 | Needs analysis, development of an optimal solution |
03 | Installing the Kern systems |
04 | System integration |
05 | Individual on-site training of your employees |
06 | Technical documentation, operating instructions |
07 | Comprehensive support in the operational phase |
08 | Reliable service programme: 24 /7 customer service with corresponding service level agreement |
09 | Spare parts service |
10 | Annual maintenance/service models |
Do you need consultation on our systems & solutions?
If you have any questions or input regarding our products and services, please take a few moments to complete the form. We will process your enquiry immediately and look forward to exchanging ideas with you.
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